>Just got an Internet connection at work, and spent part of today examining
>Microsoft's web site. The tech support area has an extensive bug report and
>bug fix section. Now I know where those life-saving downloads on this BBS
>come from!
>
>What makes me angry is realizing that many of the problems causing my Power
>Computing clone to crash have been known for months. I've lost day sand
>nights over problems that could easily have been prevented. Once again, I
>have to salvage corrupted files and volume catalogs.
>
>E.g., Global Village's Tool Box conflicts with the MS-Office 4.2x Update. I
>just bought the stupid thing in January. Lot's of other Power Mac conflicts
>and work arounds are listed there,too.
>
>How difficult would it be for the vendor to give new customers a print-out
>of known conflicts and a diskette with patches for the purchased software?
>
>So, check out the WWW.microsoft.com site and save your sanity.
>
>Pat
Dear Pat,
With Microsoft Word 6.0 or Microsoft Excel 5.0, when you click
the File menu, Word may produce a "Type 3" error or it may stop responding
(hang). This problem occurs if the following items are installed on your
computer: - Global Village TelePort or PowerPort software - Office4.2x Update for Power Mac (version 1.0)
This problem has been corrected with version 1.0.1 of the "Office4.2x
Update for Power Macintosh" extension, available in an updated version of
the Application Note. The Application Note number is MC1164.
The updated extension is available at:
- Web site: http://198.105.232.6:80/KB/deskapps/office/Q130776.htm http://198.105.232.6:80/KB/SoftLib/MSLFiles/MC1164.HQX
The first web site includes the info about the file and a link to the file
itself (at the second web site).
- On the Internet, Application Notes are located on the Microsoft anonymous ftp server ftp.microsoft.com in SOFTLIB/MSLFILES directory called: MC1164.HQX
- On CompuServe, GEnie, and Microsoft Partner Network (MSPN), Application Notes are located in the Microsoft Software Library. You can find MC1164 in the Software Library by searching on the word MC1164, the Q number of this article, or S15317. MC1164.HQX is a BinHex 4.0 file. After you download MC1164.HQX and copy it to your Macintosh, decode it with BinHex 4.0 (or another utility that understands BinHex 4 format, such as Stuffit or CompactPro). Decoding converts the text-format .HQX file into a binary-format, compressed .SEA file. To extract the contents of file, double-click the MC1164.SEA icon.
- Application Notes are available by modem from the Microsoft Download Service (MSDL), which you can reach by calling (206) 936-6735. This service is available 24 hours a day, 7 days a week. The highest download speed available is 14,400 bits per second (bps). For more information about using the MSDL, call (800) 936-4100 and follow the prompts. MC1164.SEA is a compressed, self-extracting file. After you download MC1164.SEA to your Macintosh, double-click the MC1164.SEA icon to extract the contents of the file.
- If you are unable to access the source(s) listed above, you can have this Application Note mailed to you by calling Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time at (800) 635-7055. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call the Microsoft International Sales Information Center at (206) 936-8661.
Please let me know if I can be of any further assistance.
Andy
Global Village Online Support
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